Across El Paso

Support & Help Center

Developer: Ricardo Vara
Last Updated: December 2, 2025

About Across El Paso

Across El Paso is a real-time border crossing app that helps you navigate the El Paso-Juárez border efficiently. Get instant travel times, traffic conditions, weather updates, and discover points of interest near border crossings.

Key Features

Getting Started

Requirements

First Time Setup

  1. Download and Install - Download Across El Paso from the App Store
  2. Grant Location Permission - Tap "Allow While Using App" when prompted
  3. Start Using - Your location will be detected and available crossings displayed

Frequently Asked Questions

Q: Is the app free to use?
A: Yes, Across El Paso is completely free with no in-app purchases or subscriptions.
Q: Which border crossings are supported?
A: The app covers four major El Paso-Juárez crossings:
  • Bridge of Americas
  • Paso Del Norte
  • Good Neighbor
  • Ysleta
Q: Do you collect my personal data?
A: No. All data processing happens locally on your device. We don't collect, store, or share your personal information. See our Privacy Policy for details.
Q: How accurate are the ETA calculations?
A: ETAs are calculated using Apple Maps with real-time traffic data. They reflect current road conditions and typical travel speeds. Border wait times may vary and are not separately calculated.
Q: What do the traffic colors mean?
  • 🟢 Green (Good): Light traffic, normal speeds
  • 🟡 Yellow (Moderate): Some congestion, slower speeds
  • 🔴 Red (Heavy): Significant delays, heavy traffic

Troubleshooting

Problem: App shows "Getting your location..."
Solution:
  • Ensure Location Services are enabled in Settings
  • Check that you have a GPS signal (try stepping outside)
  • Verify you granted "While Using App" permission
  • Restart the app
Problem: No ETAs are showing
Solution:
  • Check your internet connection
  • Ensure Location Services are enabled
  • Verify you're within a reasonable distance of El Paso
  • Try force-closing and reopening the app
Problem: Notifications not working
Solution:
  • Enable notifications in Settings → Notifications → Across El Paso
  • Configure notification settings in the app
  • Ensure you're within range of the crossing
  • Check your notification preferences for the selected crossing

Privacy & Security

We take your privacy seriously. Across El Paso:

  • Does NOT collect personal data
  • Does NOT track your usage
  • Does NOT sell your information
  • Does NOT require an account
  • Processes all data locally on your device

For complete privacy details, see our Privacy Policy.

Contact Support

Need Help?

If you couldn't find an answer to your question, we're here to help!

Developer: Ricardo Vara
Email: [Your support email]
Response Time: Within 2-3 business days

Feature Requests

Have an idea for improving Across El Paso? Send your suggestions with a brief description of the feature and how it would help you.

Bug Reports

Found a bug? Please report it with:

App Information